This book explains how Fabasoft Professional Services efficiently implements Web-based e-government and eCRM solutions in projects based on the Fabasoft standard products and how it ensures reliable deployment across the whole organisation.
The first part of the book explains the principles and basic concepts that form the cornerstone for launching Fabasoft standardised products successfully.
The main part of the book explains the Fabasoft Project Model in detail. Fabasoft Project Model is a program consisting of up to 14 subprojects with which e-government/eCRM solutions are implemented using standardised Fabasoft products. The phases of each individual subproject of this comprehensive program are then presented:
- Program and project management
- Reference solution
- Infrastructure preparation
- Operations preparation
- Organisational preparation
- System and application integration
- Training preparation
- Project marketing
- Migrations
- Pilot/test
- Rollout
- Operations management
- Helpdesk/hotline
- Claim and change management
The conclusion presents best practice examples from projects in Austria, Germany and Switzerland.
The Author
Karl Mayrhofer studied information technology at Johannes Kepler University Linz. He has been employed at Fabasoft since 1991 and currently manages the Fabasoft E-Government segment.
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